Policy

Refunds, pausing & cancellation

Last updated October 11, 2026

Prices include tax

The price you see is the price you pay: $80 a week or $320 a month, sales tax included. Nothing is added at checkout.

Changed your mind? 48-hour refund

If you paid by card and haven't eaten a meal yet, you can get a full refund of your first payment within 48 hours of paying.
Use Account → Cancel and get a full refund. The plan ends right away and the money goes back to your card (usually 5–10 business days).
Once you've eaten a meal, or after 48 hours, the payment can't be refunded, but you can cancel so it doesn't renew.
Renewal payments aren't refundable. Cancel before your renewal date to avoid the next charge.

Cancelling

Card plans renew automatically until you cancel. Cancel any time from Account.
When you cancel, you keep eating until the end of the period you already paid for. You won't be charged again.
Changed your mind before it ends? Choose Keep my plan and nothing changes.

Pausing

Going away? Pause from Account. The pause starts when your paid period ends, so you never lose days you paid for.
While paused you aren't charged and your pass doesn't work. Your plan resumes automatically on the date shown, or you can resume early.

Unused days

Your plan covers one meal per day. Days you don't use don't roll over and aren't refunded, and a kitchen being closed on a day doesn't extend your plan (other partner kitchens are open).

Cash plans

You can pay cash at any partner kitchen. The kitchen gives you a one-time code that you enter under Account. Codes expire 7 days after they're issued.
Cash plans don't renew. They end on the date shown in your account.
If you haven't used the code yet, the kitchen that sold it can cancel it the same day and give your cash back. Once a code is used, the cash plan can't be refunded.
Keep your code private. Anyone who enters it first gets the plan.

Problems with a meal

If a kitchen couldn't serve you or something went wrong with a scan, tell us within 7 days at tausif@arrivanta.com and we'll make it right.