How can we help?
Contact us
Email tausif@arrivanta.com
Call or text 720-472-1544
We usually reply within a day. Include the email you signed up with.
Common questions
My pass won't scan
Make sure your phone is online and show the live pass from the app (screenshots stop working after a minute). Turn your screen brightness up. If it still fails, the kitchen will see the reason on their screen.
It says I already ate today
Plans include one meal per day, counted in Chicago time. Your next meal unlocks after midnight.
I paid cash. How do I start my plan?
Sign in, open Account and enter the code the kitchen gave you (it starts with MY-). Codes expire after 7 days.
How do I pause, cancel or get a refund?
All from Account. See Refunds & cancellation for the details.
I didn't get my sign-in email
Check spam or promotions, and make sure the address is right. Sign-in links expire after an hour, so request a new one if it's old.
I own a restaurant and want to join
We'd love to talk. Email or call us below.